From the Improbability Files

I just got back from Target. During my excursion, I noticed that there was a bit of a "vivid discourse" taking place at the customer service desk. From what I could glean, the following happened:

1. Someone bought a malfunctioning stick of deoderant
2. This woman cared enough to stand in line to return the stick of deoderant
3. This exchange went bad enough that the woman started to yell

I say "Wha...?"